Cancellation policy
Subscription Cancellation Policy
When you purchase a Moncha subscription, you will receive recurring deliveries based on the plan and delivery frequency you select.
Monthly Subscription
The Monthly Subscription renews automatically each month until cancelled.
You may cancel your subscription at any time before your next billing date through your subscription management page or by contacting us.
Cancellation applies to future renewals only. If your next payment has already been processed, that order will still be shipped, and the cancellation will take effect from the following renewal.
3-Month, 6-Month and 12-Month Subscriptions
Our 3-month, 6-month and 12-month subscription plans are prepaid for the full selected subscription period.
Because these plans include a discounted price and are paid in advance, they cannot normally be cancelled or partially refunded after the order has been placed.
You will receive the number of monthly boxes included in the plan you selected.
At the end of the selected subscription period, your plan will automatically renew for the same period unless you cancel it before the renewal payment is processed.
For example:
- A 3-month plan renews for another 3 months.
- A 6-month plan renews for another 6 months.
- A 12-month plan renews for another 12 months.
You may cancel a future renewal through your subscription management page or by contacting us before the renewal payment is processed.
If the renewal payment has already been processed, the renewed subscription period cannot normally be cancelled or partially refunded.
Changes to Your Subscription
You may contact us if you need to update your shipping address or other subscription details.
Please request any changes before your next order begins processing. We cannot guarantee that changes can be applied to an order that has already been processed, prepared or shipped.
First Moncha Experience Guarantee
Your first Moncha order is covered by our First Moncha Experience Guarantee.
If your first Moncha experience feels significantly different from what you expected, please contact us and tell us about your experience. We will review your case and may offer a refund.
Because Moncha boxes contain food products, you usually do not need to return the items. We may ask you to provide photographs and a short explanation so that we can review the issue.
The guarantee applies only to your first Moncha order and does not automatically apply to future subscription deliveries or renewals.
Missing, Damaged or Incorrect Orders
If your box does not arrive, please contact us. We will review the tracking information and delivery status and may offer either a replacement shipment or a refund.
If your order arrives damaged or contains an incorrect item, please contact us with photographs and a short explanation.
Please contact us as soon as reasonably possible after receiving the order or noticing the delivery issue.
Orders Already Processed or Shipped
Orders that have already been processed, prepared or shipped cannot normally be cancelled.
Shipping charges and any customs duties, import taxes or other charges already incurred are generally non-refundable, except where required by applicable law or where the issue was caused by Moncha.
Delays caused by customs inspections, local delivery services, incomplete addresses or circumstances outside Moncha’s reasonable control do not automatically qualify for a refund.
How to Cancel or Contact Us
You can manage your subscription through the subscription management link included in your order confirmation or subscription emails.
You may also contact us through our Contact page.
To avoid the next renewal charge, please submit your cancellation request before the renewal payment is processed.
This policy does not limit any rights you may have under applicable consumer protection laws.
Please also review our Refund Policy for further information about refunds, returns and delivery issues.